Dear Associate,
Hope you are doing well.
I am a technical recruiter with Panzer Solutions LLC Software
Implementing and IT consulting company located in CT. Please go through
the Job Description and send me your updated resume with contact
information.
Title: Technical Support Engineer
Location: San Jose, CA
Contract: 6+months(renewed quarterly)
The Technical Support Engineers will provide first line phone and email
consultation to several clients. They will serve as a focal point for large
account network problem resolutions. Candidates will be expected to
perform troubleshooting tasks on network management tools. They will
be expected to resolve customer issues and close customer tickets
efficiently. They will be responsible for ensuring that the customer
relationship is managed through proactive customer communications, by
providing rapid response and guaranteeing that estimated response times
are communicated up front.
These customer issues often include product bugs, DNS issues, device
configurations problems, and troubleshooting connectivity issues as well
as training the customer on unfamiliar features. In general work on
problems of diverse scope.
Required Experience and Skills:
1) Mid level Unix/Linux System Admin skills (not only installing
Unix/Linux server but also working on command line and supporting
applications and Operating system troubleshooting)
2) Basic fundamental knowledge of Networking
3) Good customer support skills + communication skills
3 to 5 years hands on Linux system administrator skills.
Proficiency in Solaris 10 and current usage.
Strong understanding of switches, routers, firewalls, proxies and
subnetting.
Good working knowledge of standard protocols such as Telnet, DNS, FTP,
and SSH,.
Experience with UNIX shell scripting (Perl preferred; or, PCP, TCL, Python
or Ruby)
Experience with Traffic Sniffers such as Ethereal.
5 years in a role with customer-facing support responsibilities
Standard troubleshooting skills
Strong written and verbal communication skills.
EDUCATION
Bachelors Degree or equivalent experience
___________________________
Thanks
Tom Hanks | Technical Recruiter
Panzer Solutions LLC
45 Stuart Ave, K
Norwalk CT 06850 USA
Direct: 203-347-9129
Fax: (203) 286-1457
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